Skip to content
Two-way communication

Virtual number

A virtual number looks like an ordinary mobile number to the recipient, but it is tied to our system rather than to a SIM card and a handset. Customers can reply freely to the message.

DKK 120

per month

All prices exclude VAT.

Start free See pricing

Customers can reply

The recipient hits reply, the way they would on a message from a friend. The answer lands with you and can be handled manually or automatically.

Looks like a real number

An eight-digit Danish number rather than a sender name or a short code. Easier to recognise and easier to save in a phone.

Everything in one place

What you send and what comes back both sit in the control panel alongside the rest of your traffic.

The same workflows

Auto-replies, forwarding to an email address or mobile number, and HTTP calls into your own system all work on a virtual number, exactly as on a keyword.

There is a difference between sending messages out and having a conversation. A sender name is fine when you just need to tell somebody something. But the moment the recipient has a question, they are holding a message they cannot reply to.

A virtual number solves that. It is a phone number tied to our system rather than to a physical SIM card and a handset. The recipient sees an ordinary number, hits reply, and the message lands with you.

What companies use a virtual number for

  • Booking and appointments. Send confirmations and reminders, and let the customer cancel or ask a question by replying.
  • Support and customer service. Follow up on a case, or send a text after a missed call so the customer can see who rang.
  • One-time codes and 2FA. Receive codes from external systems on a number the whole department can reach, rather than on one employee's phone. The messages can be forwarded automatically to a shared mailbox.
  • Feedback. Ask for a rating after a purchase or a visit, and take the answer on the same number.
  • Lead follow-up. Write to people who showed interest, and make it easy for them to answer.

Replies do not go missing

When an answer comes in, it lands in the control panel alongside the rest of your traffic. From there you can take it manually, or let the system handle it: send an auto-reply immediately, forward the message to an email address or a mobile number, or have us pass it on to your own system so the enquiry lands directly where you work.

Frequently asked questions

Something not covered here? Give us a call or write to us. We are happy to get into the technical details.

Contact us

What is the difference between a keyword and a virtual number?

A keyword is used with our short code 1919, where the recipient has to write a particular word to start the conversation or sign up. A virtual number looks like an ordinary phone number, and the recipient can reply freely to what you send. A keyword costs DKK 120 a month and a virtual number DKK 120. The keyword is better for sign-ups and campaigns; the virtual number is better for conversations, and keywords on the virtual number are free.

What is the difference between a virtual number and a sender name?

A sender name is text, for example Txty, shown as the sender on the message. It looks tidy, but the recipient cannot reply to it. If you need to receive replies, you need a keyword, a virtual number or a hosted SIM card.

What is the difference between a virtual number and a hosted SIM card?

You get a virtual number from us, and there is no physical card behind it. A hosted SIM card is your own physical SIM, which you post to us and which we install and look after. Pick the hosted card if the messages have to come from a number you already have.

Can customers call the number?

Not by default. The number is for SMS only, but we can set up call forwarding so calls to it are passed on to a number you choose. That costs extra, so call us and we will quote you.

Can we get a virtual number in other countries?

Write or call us with the countries you want to communicate in. The rules differ from country to country, and some require local numbers or specific registration, so we will look at it together with you.

Try Txty before you switch

Leave your name and mobile number and we will call you and set up an account. No setup fee, no subscription.

(+45) 70 23 24 77

We only use your details to get back to you. Privacy policy.